Shipping Information


SHIPPING INFORMATION

We do our best to make sure that every order is processed quickly and efficiently after you have placed it.  There are times that this is not possible and we will then call you (so it is very important to leave us your telephone number) and then email you.  

Deliveries tend to be quicker to a business address, especially for larger items.  Do consider a business address to make sure your order is delivered on time.

We use a number of couriers, mainly:

- Royal Mail

- DHL

- DPD

- Parcel Force

Once we have processed your order and handed it over to the relevant courier we have no contol on the delivery process or the weather!!

ORDER TIMES

See below for some information on order times and delivery times as a guide:

If you place your order for UK delivery on a:

SUNDAY
  The order will be picked and shipped to you on Monday.
If you select a Courier 24hour service or Royal Mail 1-2 day service this will leave on Monday
 
MONDAY
  If you order before 2pm your order will leave us on Monday, if it is after 2pm we will do our best to get it out on Monday but it will leave us on Tuesday on the service you have selected.
If you select the Courier 24hour service before 2pm you will get it on Tuesday, after 2pm it will be Wednesday.
 
TUESDAY
  Order before 2pm your order will leave us on Tuesday, if it is after 2pm we will do our best to get it out on Tuesday but it will leave us on Wednesday on the service you have selected.
If you select the Courier 24hour service before 2pm you will get it on Wednesday, after 2pm it will be Thursday.
 
WEDNESDAY
  Order before 2pm your order will leave us on Wednesday, if it is after 2pm we will do our best to get it out on Wednesday but it will leave us on Thursday on the service you have selected.
If you select the Courier 24hour service before 2 pm you will get it on Thursday, after 2pm it will be Friday.
 
THURSDAY
  Order before 2pm your order will leave us on Thursday, if it is after 2pm we will do our best to get it out on Thursday but it will leave us on Friday on the service you have selected.
If you select the Courier 24hour service before 2 pm you will get it on Friday, after 2pm it will be Monday and we would suggest just selecting our 2-3 day service as it will arrive on a Monday or Tuesday.
 
FRIDAY
  Order before 2pm your order will leave us on Friday, if it is after 2pm we will do our best to get it out on Friday but it will leave us either on Saturday or Monday depending on the size of the item and the service you have selected.
You cannot select a Courier 24hour service as they do not deliver on a Saturday.  Our Royal Mail 1-2 day service will go out and you may get the package on Saturday morning, if not it will be on Monday.
 
SATURDAY
  Order on Friday evening and it is a small package we will do our best to get this out via Roayal Mail on Saturday morning before 11am.  After this time or if we are extremely busy it will leave us on Monday.
 
SPECIAL DELIVERY NOTES
   This is a Royal Mail service which is a guarantee delivery before 1pm.  This is the cost of Royal Mail's 1st class service with surcharge for the 1pm delivery.  This can be used on Monday, Tuesday, Wednesday and Thursday.  If you want to use this service for a Saturday delivery before 1pm the surcharge is higher.
 

 

INTERNATIONAL SHIPPING

IRELAND
If you place your order before 2pm your package will be delivered within 1-2 days by DPD, please leave your telephone number in your order as this can speed the delivery up.
NOTE if you order on a Friday it should be with you on Monday or Tuesday.

EUROPE
Orders to mainland Europe placed before 2pm are sent out with DHL on either the Express service which is generally a next day service within Europe or the Standard service which take a few days longer and is s little cheaper.

Again please leave your mobile number in the order as this does help speed the delivery up.

REST OF THE WORLD
When you have placed your order you will have noticed that your Shipping Costs are a default price, this is just a guide and as we are shipping outside the EU then the price of the shipment is based on the size of the box and we may have to contact you to issue you with a refund or to pay any extra charges for shipping.

Again times are based on countries and it can take 10-14 working days for shipping We also have some next day services to certain countries too.

If you have any questions please feel free to contact us on +44 (0)28 4066 2684 or email us at sales@total-hockey.com