Terms and Conditions


At total-hockey we pride ourselves on delivering outstanding customer care. It is our aim to provide our customers with a friendly, efficient and helpful service. Have confidence in the knowledge that we treat everyone as we would like to be treated ourselves and we would be disappointed if you were unhappy with your shopping experience.

By ordering any product from total-hockey you are accepting the following terms and conditions. These terms and conditions may be changed without any prior notification; any changes will be displayed on this page. Our terms and conditions do not affect your statutory rights.

total-hockey is a UK based company and we comply with UK Consumer law. This includes the Distance Selling Regulations, which give you the right to cancel an order and return any goods that may already have been dispatched up to 7 days from receipt. We want to make your online shopping experience as easy as possible, so our policy allows you to make a return up to 30 days from receipt.

 

The price you pay is the price displayed on this website at the time we receive your order. The following exception applies:

While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you can cancel and you have already paid for the goods, you will receive a full refund.

All prices on our website are inclusive of VAT (Value Added Tax), charged at a rate of 20%. The prices do however exclude delivery charges, unless expressly stated otherwise. We will maintain our prices as long as possible. However, if unavoidable costs are incurred, we do reserve the right to charge the prices ruling at the time of despatch.  We will inform customers of this change prior to despatch. Our Company VAT number is 252 0047 08

 

We take payment from your card at the time we receive your order, once we have checked your card details and stock availability. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.

We accept most major credit cards for online purchases. If you wish to pay by another method you are welcome to place your order over the phone. 


Your details are safe with us; we ensure total confidentiality. Your details will never be passed on to any third parties and SSL encryption protects your details on secure servers.

Title to any products you order on this website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products. 

 

It is possible to order products that are not currently in stock but an accurate indication of delivery time is given when you view such a product on our website. If there is going to be an extra delay in delivery we will contact you to inform you and give you the option of cancelling your order. If you would like to order something that is not listed on our website don’t hesitate to contact us and we’ll do our best to find it for you. If we cannot source an item you have ordered we will always contact you to let you know.

 

total-hockey disclaims damages of any kind; compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties implied or otherwise relating to use of this site.
All pictures, material, code, intellectual property and descriptions are the property of total hockey and Export Technologies. It may not be copied or used without the express permission of these parties.

 

Shipping is charged on all consignments at the current rate. Note: All mail orders will require a signature on delivery.

 

Notification of damage or shortages must be made to total-hockey within 2 days of receipt of goods.